Hi Sharon,

Sorry for the inconvenience. We tried to check your order via Sharon but there is no information can be checked out. Please write our customer service support@beachsissi.zendesk.com, any inquires & emails from customers will be replyed asap(no more than 48 hours).

for the shipping, actually most of our shipped parcels can be delivered within our stated time frame, but we do not rule out the failure of delivery due to customs checks, flight delays due to bad weather and due to incorrect postal code, incorrect address or the recipient cannot be reached. As for the specific reason for your order, our team will handle it properly after verification, please do not worry.

Regards,

~~beachsissi