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For Beachsissi, customer satisfaction is always our top priority, so we offer: 15 Days Return Warranty. Customers can contact us within 15 days from delivery date to request a return & exchange. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

How to Start a Return & Exchange?

1. To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items. NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.

2. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.

3. We do not offer Freight To Collect (FTC) or Cash on Delivery(COD) service for returns.

4. All items must be returned in their original condition. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.

5. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.

6. If you have any other questions, do not hesitate to contact our customer service at support@beachsissi.zendesk.com, we will reply to you asap.

Beachsissi Shipping Info

Receiving Time = Processing Time + Shipping Time

I. Processing: The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-5 business days to process your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected. 

II. Shipping Rates & Shipping Time:

we have 3 different shipping methods: Expedited Shipping, Express Shipping and Standard Shipping. The shipping rates and AVG shipping times are as following:

1. The shipping time listed in the table above is just ETA(Estimated Time of Arrival), and most(90%) of our shipped parcels can be delivered within this time frame. However, some parcels may have some delay due to some uncontrollable factors such as delayed flights, bad weather, custom clearance, strikes, etc. 

2. Please note that correct email is mandatory for receiving order confirmation and shipping notification; phone number is required for being contacted by delivery man if necessary.

3. Please leave the sufficient details of your shipping address, such as Apt/unit number, to ensure smooth delivery. Please note that Beachsissi is not responsible for the unsuccessful delivery caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping costs due to personal reasons will not be taken by Beachsissi.

4. Please note that we do ship parcels to P.O. Box Address and Military Address(APO/FPO) via Standard Shipping methods, but express shipping and expedited shipping methods are not available to P.O. Box or Military Address(APO/FPO).

5. Please note that shipping to outlying territories or remote areas & islands usually take much longer than normal delivery time.

6. Shipping time might be affected during public holidays or extreme weathers. Because the manufacturers & carriers might limit or stop their operations. Unfortunately this is outside of our control, normal service resumes soon after holiday or extreme weather ends.

7. Your order can be tracked in details only when it arrives in destination country. Especially for standard shipping and expedited shipping, please kindly allow some working days of delivery to your address, even likely " not found ". Thanks for your patience. Should you have any question, please reach out to our customer service.

8. Due to longer customs clearance time, the shipping time may be extended to15-30 working days for destinations in Middle East, such as Israel, Turkey,  United Arab Emirates, Saudi Arabia, Kuwait, etc. 35-45 days for destinations in Latin America, such as Brazil, Chile, Colombia, Guatemala, Peru, etc. 25-45 days for destinations in Africa, such as South Africa, Egypt, 10-25 working days in Philippines, Indonesia and India.

If you have any question about the shipping, please contact our customer service: support@beachsissi.zendesk.com, we will reply you asap, thank you!