To The Moon And Star Necklace
For Beachsissi, customers' satisfaction is always our top priority, so we always keep listening to customers' ideas and appeals. We hope you love what you've ordered! If you are not satisfied with the products you received, please contact us within 15 days from delivery date to request a return & exchange.
What is my return shipping cost?/ Will you pay for the return shipping cost?
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific shipping cost should be based on the express company you choose. NOTE: Please do not return items to the address on waybill, this is the carriers' warehouse address, not our returning address.
If due to our reasons, the products received are damaged or not correct, beachsissi will resend a correct or a new product, consumer is not required to bear cost to get a new product.
How to Start a Return & Exchange?
To apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with our returning address which you will use it to ship back the items.
1. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
2. All returned items should be unwashed and unworn with original tags and hygiene strips attached. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
3. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process. Once your refund has been issued, you will receive a refund notification email.
If you have any other questions, do not hesitate to contact our customer service at email@example.com, we will reply to you asap.
1. How do I know what size to choose?
You can check the handy Sizes Guides and view our Size Chart on the product page for easy reference.
2. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Care team (firstname.lastname@example.org) with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made.
3. I didn't receive the order confirmation.
Please leave correct email address in your order so that the order confirmation and shipping notification will be updated to your inbox.
1. What the delivery company you use?
We have USPS, DHL, E-Packet, EMS, FedEx, Aramex, JCEX, etc.
Attention: The shipping confirmation/notification will be updated with you via email when your orders are fulfilled.
2. How long does it to take for preparing an order?
If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-4 working days to prepare for that.
3. How long does it take to deliver it to me?
It depends on the shipping method you choose. for more details, please click here.
4. How do I track my order?
Once your order is fulfilled, the tracking number will be updated to your inbox automatically, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email address so that the tracking number can be sent to you.
Attention: If you didn't receive the tracking number over 7 working days, please contact our customer service: email@example.com
**Returns & Exchanges**
- Product Details
- How to Place an Order
- To The Moon And Star Necklace
- Skin friendly
- Color: Golden silver
- Total Length: 23" + 2.4" extender (59 cm + 6 cm)
- High-quality nickel-free zinc alloy
- Weight: 0.01 kg
Receiving Time = Order Processing Time + Shipping Time
I. Processing: The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 1-2 business days to process your order (while some items may need 3-5 business days). We will send you an email if the processing time takes longer than expected.
- To Contiguous United States
Standard shipping: 10-15 business days
FREE for orders over $59.
Expedited Shipping: 6-10 business days
FREE for orders over $79.
Express shipping: 3-5 business days
FREE for orders over $149.
- To Canada
Standard shipping: 15-18 business days
FREE for orders over $69.
Expedited shipping: 8-15 business days
FREE for orders over $99.
Express shipping: 3-7 business days
FREE for orders over $169.
Learn more About Shipping & Delivery
Hi, welcome to Beachsissi.com.
3 - Click "check out" and filling all your contact information.
4 - Click "continue to shipping method".
5 - Choose a shipping method( we have 2 different shipping methods: Expedited shipping & Express shipping.
6 - Fill in the discount code if you have, then click "continue to payment".