How can I cancel/exchange my order?

Before your order processed and shipped you can cancel your order  by following these steps:

1. Contact our customer service with the receiver name and email address.

2. Our customer will find and check your order status, if the order is not processed or shipped, we will cancel your order as per requested. If the order has been processed and shipped, then it cannot be canceled, you can ask for a return within 15 days from delivery date.

3. Once the order canceled, the funds will be refund to the payer's account. 

How long can I return the items?

If you are not satisfied with the products you received, please contact us to request a return & exchange within 15 days from delivery date. 

Will you pay for the return shipping cost?

If the return is caused by non-quality issues, consumer should be responsible for the shipping fee. The specific shipping cost may be vary depending on where you live, which postal service/logistics company you choose, etc. 

NOTE: Please do not return items to the address on your received package, this is the carriers' warehouse address, not our returning address.

If due to our reasons, the received products have irreparable defects, or the received products are defective/damaged, wrong sized or not correct, please contact us within 7 days from delivery date, our team will resend a correct or a new product or refund directly after verification, consumer is not required to bear extra cost. Please note that the conditions below are not deemed as defective/damaged in quality:
#1. Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute as quality issue.
#2. Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute as quality issue.
#3. Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issue.
#4. Please refer to our size guide chart for decisions on your purchase, as our service team can only offer our recommendations. Sizing issues do not constitute as quality issue.
#5. Due to differences in design, style and fabric between items, there may be slight differences between different items of the same size. Please refer to the actual measurements.

How to start a return?

to apply for a case of return or exchange, please email to our customer service and include: order number, the question you want to solve together with pictures of product if necessary. You will then receive an email with our returning address which you will use it to ship back the items.

***Attention***

1. Tracking number is required to complete the return. It will help for you & us to track your return status and process. Please note the provided tracking number must be trackable.

2. All returned items should be unwashed and unworn with original tags and hygiene sticker attached. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way.

3. Original shipping charges, duties and taxes are non-refundable. If you receive a refund, all original shipping charges, duties and taxes may be deducted from your refund.

4. If your order uses an input/automatic discount code or other promotion that requires you to order a minimum order amount or minimum quantity of items, once you request a return and refund, we reserve the right to refuse to provide you the discount code or other promotion if the remaining amount/quantity is less than the minimum amount/quantity requirements.

5. Refunds will be reimbursed to your original account after we received your returns -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process. Once your refund has been issued, you will receive a refund notification email.

If you have any questions, do not hesitate to contact our customer service at support@beachsissi.zendesk.com, we will reply to you asap.